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Independent Radio
Goes Further.
SupportForge ยท The complete feature sheet

Real radio software support,
everything included.

Software is only half of it. Here is everything behind RadioForge support, from the moment you press Send to the fix going live on your station.

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Websites & AppsWebsites & AppsControl SystemsControl SystemsVoice TrackingVoice TrackingProgrammingProgrammingProductionProductionLocal RadioLocal Radio
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The complete spec sheet

All 25 SupportForge features, itemized.

Everything included with SupportForge, for WebForge, AirForge, ControlForge and LocalForge.

01

Reporting a problem

5 features
  • One-minute reports. Pick the product, say what happened, press Send.
  • Attachments. Up to 5 screenshots or documents.
  • Works from your phone. Report from anywhere.
  • Every product covered. WebForge, AirForge, ControlForge and LocalForge.
  • Feature requests. Same form, same desk: tap "Request a feature".
02

A real ticket desk

4 features
  • Nothing gets lost. Every report becomes a ticket with your product, station and screenshots.
  • Reference number. Sent to you instantly by email.
  • Reply by email. Your email replies land on the same ticket automatically.
  • Plain-English findings. What we found, without the jargon.
03

You hear back

4 features
  • Instant confirmation. An email the moment we receive it.
  • Updates at every step. Told when it goes to Development and when it is fixed.
  • "Your fix is live" email. With a plain summary of what changed.
  • Ideas tracked too. Scheduled ideas go to "Later", and you are told.
04

Fixes done right

4 features
  • Tested first. Nothing goes live until it has been checked and approved.
  • Separate OK to ship. Building a fix changes nothing live.
  • Staged rollout. Every station, just yours, or a chosen few first.
  • Remote updates. Install once; fixes and features arrive automatically.
05

Infrastructure

6 features
  • Watched every 5 minutes. Memory, disk, load, services and every site.
  • Alerts by email and text. Problems reach us right away.
  • Nightly backups. Station sites backed up every night.
  • London standby server. Refreshed daily; sites stayed up when a server failed.
  • Security layer. HTTPS everywhere and attack filtering.
  • Not WordPress. Built in-house, no plugin holes to patch.
06

People and offices

2 features
  • Weekday support. The desk runs around the clock on weekdays.
  • Offices on two continents. Fort Lauderdale, Madrid and Lisbon.

Sign on

Real support, a real system.

Found a bug, have an idea, or want to see how SupportForge works for your station? Every report gets an answer by email.

Get in touchBack to SupportForge